Frequently Asked Questions

Can I shop by mobile phone or tablet?
Yes, the web page is mobile optimized. 
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Can I place an order for an out of stock item?
No, our site is built so that you will not be able to place an order for an item that is out of stock or on back order.  
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What is the turnaround time for product?
Most items are custom-decorated to order. Our decorators handle each and every order with the utmost diligence to ensure the proper decoration is applied to each item. It is then boxed and shipped to the address you provide. Please allow 7-10 business days to receive your order. 
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What payment method do you accept?
We accept Visa, MasterCard, American Express, and Discover. We do not accept any credit cards that draw outside of the United States or PayPal.  
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How do we ship?
We utilize USPS, UPS, or FedEx to ship most orders. Please allow 2-5 business days after your order ships for your order to arrive from our distributor located in the Orlando, FL area.  
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How do I process a return?
Please Email Us com to inquire about returns.
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How can I check the status of my order?
Please Email Us and we will be happy to assist you. Please provide your name and order number for us to better assist you.  
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Can I cancel my order once it has been placed?
Yes you can but you will need to contact us within 24 hours of purchase time. Please Email Us. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Once confirmed and processed a refund will be issued to the card you used to purchase. 
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Can I change my order once it has been placed?
No the product cannot be changed on your order.  
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We hope the information above was helpful. If you still have questions regarding our products or ordering on our site, please Email Us.
We will do our best to assist you!