No, our site is built so that you will not be able to place an order for an item that is out of stock or on back order. Back to top
What is the turnaround time for product?
Most items are custom-decorated to order. Our decorators handle each and every order with the utmost diligence to ensure the proper decoration is applied to each item. It is then boxed and shipped to the address you provide. Please allow 7-10 business days to receive your order. Back to top
What payment method do you accept?
We accept Visa, MasterCard, American Express, and Discover. We do not accept any credit cards that draw outside of the United States or PayPal. Back to top
How do we ship?
We utilize USPS, UPS, or FedEx to ship most orders. Please allow 2-5 business days after your order ships for your order to arrive from our distributor located in the Orlando, FL area. Back to top
Please Email Us and we will be happy to assist you. Please provide your name and order number for us to better assist you. Back to top
Can I cancel my order once it has been placed?
Yes you can but you will need to contact us within 24 hours of purchase time. PleaseEmail Us. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Once confirmed and processed a refund will be issued to the card you used to purchase. Back to top
Can I change my order once it has been placed?
No the product cannot be changed on your order. Back to top
We hope the information above was helpful. If you still have questions regarding our products or ordering on our site, pleaseEmail Us. We will do our best to assist you!
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